Client care

Customer Service

Answers to the questions we are asked most, and the quickest way to reach a person.

• Shipping & Duty

  Every order leaves our New York atelier within one business day. Duties and taxes are calculated at checkout so nothing is owed on delivery.

• Returns & Exchanges

  Pieces can be returned within 30 days of delivery, unworn and with all tags and packaging intact.

• Atelier Appointments

  A private hour with a stylist, in person in New York or by video anywhere in the world.

• Contact

  Client care answers within one business day, Monday to Saturday.